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"Invalid URI: The hostname could not be parsed". when opening the FYI Desktop App

Jann DiPaolo
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Issue
I am trying to open the FYI Desktop App. It does not start and the following message displays
"Invalid URI: The hostname could not be parsed".

Cause
A file required to run the application is corrupt and this is preventing the FYI Desktop App from opening.

Solution

  1. Uninstall FYI Desktop App.

  2. In Windows Explorer, go to the folder C:\Users\YourUsername\AppData

    Note: The AppData folder is a system file so may be hidden. If you do not see it, in the Windows Explore View menu, select Options and in the Folder Options - View tab, select Show hidden files, folders and drives.
  3. Open the folder Local.

  4. Delete the folder FYI Desktop.

  5. Go back up to C:\Users\YourUsername\AppData

  6. Open the folder Roaming

  7. Delete the folder FYI Desktop

  8. Re-install the FYI Desktop App (refer to FYI Desktop App).

 

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