When a firewall blocks the FYI Desktop App service, it can block auto-updates from deploying and cause the 'Stop Editing' process on documents to take up to 90 seconds to complete.
For the FYI Desktop App to auto-update and run to the expected 2-3 seconds to stop editing documents, your IT team will need to configure your proxy and firewall settings by adding these domains as exceptions:
Note: If a user is constantly asked to log into FYI Desktop without success, the URL 'api-ap-southeast-2.fyidocs.com' may be blocked and needs to be added to the exclusion list.
- FYI Desktop uses the standard HTTPS port 443 for Web sockets and HTTP traffic over TLS
- More information is available from this link