Practice Sync Desktop App has stopped synchronising
Practice Sync files are not getting processed from the FYI - Practice Sync folder
Configuring AccountKit settings displays an error "FYI error | folder not found. Switch to root folder"
Occasional Delays in Syncing with Xero Practice Manager due to Xero's new oAuth
FYI Add-in for Office or Outlook not loading or failing to login - Remote Desktop or Terminal Server
Clicking a link to open a Job or Client in Xero Practice Manager displays a "My Portal" page
Occasional Delays in Syncing with Xero Practice Manager
"Could not find connection details for BGL, but a BGL automation is enabled" and BGL integration is not running.
"You don't have access to connect to any Xero Practice Manager Accounts” when connecting FYI to XPM
"Error posting envelope to Annature: Documents exceed the maximum allowed file size of 30 mb"

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Configuring AccountKit settings displays an error "FYI error | folder not found. Switch to root folder"

Kelly Sofia

April 28, 2023 00:59
Updated

Issue

When connecting to AccountKit and configuring the default Cabinet an error is displayed "FYI error | folder not found. Switch to root folder" and the user is unable to select cabinets.

Cause

The connection to AccountKit is using an invalid access key or access secret.

Solution

You will need to disconnect the existing integration in both AccountKit and FYI and reconnect the integration following the steps outlined in Integration with AccountKit.