When clients add files to their Upload Folder they are automatically imported to FYI and then removed from the Upload Folder.
Note: The sync from the Collaborate site to FYI is performed every 10 minutes.
Where possible, the imported documents from the Upload Folder are auto-filed based on your auto-file settings and filing defaults.
If documents imported from the Upload Folder cannot be auto-filed, they will be displayed in the In Tray of the OneDrive admin account as set up when your practice's OneDrive was linked.
It is recommended that the In Tray for this user is shared with other members of the practice so they can file any uploaded documents. Refer to Link your OneDrive Admin Account for New Collaborate.
Identify Uploaded Documents
The Source column can be added to Documents lists and filtered to display all documents with the source of Client Upload. You can include this column in documents views to quickly identify all documents that have been uploaded or for a specific client in Client - Documents.
Notify your Team when Client Documents are Uploaded
Use the Source field document view as the basis of a summary notification automation to notify team members that uploaded documents have been received from the client.
This custom process has already been created by the FYI team, ready to be imported to use in your practice. Refer to Client Upload Notification.
Where Uploaded Documents Cannot be AutoFiled
Where the documents imported from the Upload Folder cannot be auto-filed, they display in the In Tray of the OneDrive admin account as set up when your practice's OneDrive was linked and shared. Refer to Link your OneDrive Admin Account for New Collaborate.
It is recommended that the In Tray for the OneDrive Admin user is shared with other members of the practice so they can file uploaded documents. This is done from within My Settings and the Share tab. Refer to Sharing your In Tray.
Send Uploaded Documents to the In Tray instead of Being AutoFiled
If you want uploaded items to be moved to the In Tray instead of being autofiled, set up a Custom Process that will locate the documents using a Filter set to a Document View that has the Source set as "Client Upload" and the date set as "Today". The Custom Process can then use the Alter Document step to change the Filing status to "Unfiled". Refer to Process Step Details - Alter Document.
