Practice Sync Desktop App has stopped synchronising

Issue

This article relates to the Practice Sync app for:

The Practice Sync appears to have stopped synchronising data, for example, clients, and the Last Sync date and time was last performed longer than the configured Sync frequency. For example, the Last Sync was 24 hours ago, but the sync frequency is set to be performed every 60 minutes.

Cause

The FYI Practice Sync app on the desktop may not be running or needs to be restarted.

Solution

To resolve the issue, you will need to restart the app. 

  1. Click the FYI Practice Sync icon in the toolbar to open the app

  2. Check both the Service Status and Login Status

  3. To restart the app, right-click on the FYI Practice Sync icon in the toolbar
    Note: if the icon doesn't appear, it may confirm the app was not running and needs to be started.

    2736_FYI_Practice_Sync_App_toolbar_icon_right_click.gif 

  4. Click Exit

  5. Start the app again by using the shortcut on the Desktop or by navigating to Start > All Apps > FYI Practice Sync

Once the app has loaded wait until after the next Sync Frequency interval has passed and confirm if the issue has been resolved.

If the issue remains, please contact support@fyidocs.com.

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