New Collaborate Status Check Errors

The Status option provides a snapshot summary of all critical dependencies for Collaborate to work correctly and allows users to self-diagnose and resolve issues.

The Status page of New Collaborate displays the following error:


Client Folders cannot be created

Error message displays "Unable to create client folders in your Document Library".


The Status window may not have been able to complete the status check completely.


Click Close and reopen the Status window to retry the status check. If the error persists, please contact the FYI Support Team.

Group has not been applied to the SharePoint Document Library

Error message displays "Microsoft Group not applied to the Document Library. Click Update SharePoint Access to resolve."


During configuration, the Microsoft Group could be applied to the Document Library in SharePoint.


Click Update SharePoint Access to resolve the issue.


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