White or blank page when trying to load FYI in a browser - Chrome etc.


When trying to log into FYI the page stays blank and won't load FYI. If trying a different browser, the user is able to log in successfully.


The data stored in the browser cache may be corrupted, preventing the user from logging into FYI.


You will need to clear the cache to resolve the issue.

In Chrome:

  1. Copy and paste the following address into the URL bar chrome://settings/clearBrowserData.

  2. The Clear browsing data window will open


  3. From the Time Range drop-down select "All Time"

  4. Untick Browsing History

  5. Click Clear data

  6. Close Google Chrome, then reopen the browser and try to log into FYI again. 
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