Error "Connection was reset" when trying to preview an Email or Document

Issue

When trying to preview an email or a document, an error is displayed "Connection was reset". The issue is experienced by a specific user only.

Cause

The data stored in the browser cache may be corrupted, preventing the user from previewing documents.

Solution

You will need to clear the cache to resolve the issue.

In Chrome:

1. Copy and paste the following address into the URL bar chrome://settings/clearBrowserData.
   
   
2. The Clear browsing data window will open
   
   
   
   
3. From the Time Range drop-down select "All Time"
   
   
4. Untick Browsing History
   
   
5. Click Clear data
   
   
6. Close Google Chrome, then reopen the browser and log into FYI.
   
   
7. Try previewing a document again.