Deleting Emails and Recovering Deleted Emails

You can delete an email from any list in FYI.

If an email has been auto-filed and is in your In Tray, it can be deleted from your In Tray if you do not want to make it available for the entire practice.

1. Click on the email to select it in the list (or in your In Tray, if it has not already been filed)
2. Click the Delete button in the tool bar.
   
3. Confirm the delete.
   
   For a single email, you can also right-click and select Delete from the tool bar pop-up menu (refer to Using the Document Action Tool Bar).

You can also select multiple emails in a list and delete more than one at a time (refer to Selecting Documents in a List).

If you have deleted the email from your Inbox, it will not be available unless it is still in your Deleted folder in Outlook.

An FYI administrator can also use Bulk Update to delete multiple emails. Refer to Bulk Update.

You cannot delete an email if it has been been approved or complete in Workflow. It shows with the locked icon.

Recovering Deleted Emails

The delete function in FYI is a 'soft delete'. You can recover an email if you have deleted it from FYI by mistake. This lets you delete unwanted emails, but they are not permanently removed until someone with authority has confirmed it.

Permanently deleting an email is restricted to FYI administrators only.

To recover a deleted email in FYI:

1. Go to Documents.

2. In the drop-down list of views, select Deleted. The list displays all the documents that have been deleted.
   

   

3. Select the email you want to recover and click Restore.
   You can restore more than one at a time by checkmarking multiple emails to select them and clicking Restore.

4. Refresh the page. Click the Refresh button which is at the end of the column headings, on the right-hand side of a list.

5. Change the view back to Recent to see the recovered document.

If you are an FYI Administrator you will have access to the Permanently Delete function in this view. Once an email has been permanently deleted is cannot be restored.

Deleting an Email in FYI from Outlook

You can also delete an email in FYI from Outlook. Display the relevant email and display the FYI Drawer. Then click the Delete button in the FYI Drawer. This is the same as deleting it directly in FYI.