You can delete an email from any list in FYI.
For example, if an email has been auto-filed but should not be made available for the entire practice, it can be deleted from your In Tray.
- Select the email in your In Tray, or if it has already been filed, select it where it appears in a list.
- Click Delete and confirm the delete.
You can select multiple emails in a list.
If you have deleted the email from your Inbox, it will not be available unless it is still in your Deleted folder in Outlook.
Recovering a Deleted Email
The delete function in FYI is a 'soft delete'. You can recover an email if you have deleted it from FYI by mistake. Permanently deleting an email is restricted to administrators only. This lets you delete unwanted emails, but they are not permanently removed until someone with authority has confirmed it.
To recover a deleted email in FYI:
Go to Documents.
In the drop-down list of views, select Deleted Documents. The list displays all the documents that have been deleted.
Select the email you want to recover and click Restore.
Refresh the page and change the view back to Recent Documents to see the recovered document.
If you are an FYI Administrator you will have access to the Permanently Delete function in this view. Once an email has been permanently deleted is cannot be restored.
Deleting an Email in FYI from Outlook
You can also delete an email in FYI from Outlook. Display the relevant email and display the FYI Drawer. Then click the Delete button in the FYI Drawer. This is the same as deleting it directly in FYI.