A user cannot create an Office document (such as Word, Excel or PowerPoint). It seems to hang.
The FYI office add-in may not have been deployed.
First check that the user's FYI Office add-in has been deployed
- In an Office product (Word, Excel or PowerPoint) and with an opened or blank document displayed, make sure the Home menu is displayed.
- Check if the FYI icon is visible in the top right hand corner of the ribbon menu.
If the FYI icon does NOT display:
- Display the Insert ribbon menu.
- Click Get Add-ins
- In the Office Add-ins pop-up, click ADMIN MANAGED
- Click the Add button in the bottom right-hand corner.