Email is sent to more than one 'To' Recipient
When an inbound email is sent to more than one FYI user as the 'To' Recipient, FYI will place the email in the In Tray of whichever user receives the message first (based on time of receipt in Outlook Exchange). In no situation will the same email appear in multiple In Trays. Once the email is received it can be filed in a variety of ways but can only be filed once, meaning there will never be a duplicate.
Email is sent with a 'CC' Recipient
When an inbound email is sent as a 'CC' to another recipient, FYI will send it to the In Tray of the 'To' recipient.
Filing an Email with Multiple Recipients
When there are multiple recipients, whether in the ‘To’ field or ‘CC’ field, the email can be filed in one of two ways:
- From the In Tray of whichever user received the email first
- From the Outlook of any user in the email.
If an email is filed from Outlook by one of the users before it is filed from the In Tray of the main recipient, the email will disappear from the In Tray of the main recipient.
Email with an Attachment and more than one Recipient
If the email has an attachment and there are multiple recipients, whether in the ‘To’ field or ‘CC’ field, FYI will automatically add the attachment to the In Tray of the main recipient (the 'To' recipient when it has a 'CC' or whichever user received the email first if there is more than one 'To').
If the email is filed from Outlook by one of the other 'To' users or who received the email as a 'CC', FYI will remove the email from the In Tray of the main recipient.
Attachment Saved by More than one User
If more than one user saves the attachment from the FYI drawer in Outlook, this can result in multiple copies of the attachment.