Managing Email Threads

Threads are used for emails.

On a list, if there are threads on an email, and Hide Threads is enabled, the Email Thread icon displays next to relevant emails.

Note: Email Thread functions are only available for practices on the "Intermediate or "Pro" plan. Refer to Subscribing to an FYI Plan.

Hover the mouse over the icon to display the number of emails in the thread.

You have the option of hiding the underlying conversation thread of emails. When Hide Threads is enabled, the button displays as green and the underlying conversation thread of emails is hidden so you only see the most recent. This gives a more focused view of emails so you can find what you want faster. 

To view all threaded emails in a list, click Hide Threads to disable it. The emails are displayed in the list as separate documents in the list, sorted using the currently set sort sequence for that list. When Hide Threads is NOT enabled, the button displays with a grey background.

Emails that are auto-filed can be automatically threaded (see Email Threads AutoFile below).

Displaying Threads in the Drawer

Where there are threads in a trail, you can see the emails/documents that are in the threads in the Thread section of the Drawer.

You can click on one of the threads in the Drawer to select it in the list and display it in the Preview pane. The currently selected document in the thread displays with a grey background in the Thread section in the Drawer.

If an email or document in the thread has attachments, this shows a paperclip icon next to the document name in the Threads section in the Drawer.

Note: To preview attachments in an email in a thread, you need to use the Export function (refer to Exporting Documents) and to look at the attachments in the downloaded email.

Thread List

On the list, click the Thread icon next to the document to display the Thread list.

This displays the Documents list filtered to show only the emails/documents in the Thread.

Clicking Clear Thread Filter re-displays the list with all documents.

Documents with Threads

When single document are sent for signing and the signed documents were brought back into FYI from a clients’ DocuSign, Adobe Sign, Annature or FuseSign, they show as a thread in the same way as email threads. Refer to Digital Signatures using DocuSign,Digital Signatures using Adobe Sign, Digital Signatures using Annature and Digital Signatures using FuseSign.

Changing the Name or Filing Details of Threaded Emails

If you send an email, receive a response and then change the name of the sent email, this will lose the thread name.

To maintain emails in a thread, make sure to set the Name in the FYI filing details before any replies to the email have come in. In this way, the FYI AutoFile function will be able to pick it up.

When an email is part of a thread, you cannot change its name or filing details if it is one of the underlying conversations. If the email is not the most recent in the thread, the Filing section in the drawer is hidden. If you need to change the filing details (such as Cabinet, Category, Jobs, Tags, Keywords) you need to first unlink it from the thread (see below).

Unlinking a Document from the Thread

To unlink an email/document from the thread, in the Thread section in the Drawer, click the Unlink icon next to the relevant thread. You cannot unlink the topmost part of the thread as this is the summary of the thread.

Note: If you need to send a reply using the unlinked email, and the client then replies to that, the client's reply will be linked back to the original threaded email, unless you change the subject before you send a response to the unlinked email.

Deleting an Email in the Thread

If one of the emails in the thread is deleted, they are all removed.

If you only want to delete one email in a thread, first unlink the email you want to delete (see above Unlinking a Document from the Thread) and then delete the individual email.

If an email thread is accidentally deleted, change the view to the Deleted view and Restore the email (refer to Deleting Emails and Recovering Deleted Emails).

AutoFile for Email Threads

When emails are auto-filed, once one email in a thread is filed, all other emails in that thread are automatically filed with the same filing details.

If an email in a thread is filed manually by a user, this will automatically file any emails in the thread that were received/sent before or after the email being filed.

Forwarding Threaded Emails to an Internal Email Address

If you forward an email to an internal email address, this will break the thread. So if the person the email was forwarded to then replies to the client this will not thread the email and therefore it will not automatically file it under the thread. If you need to notify an internal user about an email, you can send a comment or set up a task (refer to Adding Comments and Notifying Team Members and Adding a Task to an Email or Document).

User in Activity section of Threaded Emails

For emails that are part of a thread, when a threaded email that is in the In Tray is filed, the related emails will show that the user "System" filed the email. When a document is removed or restored, as it is in a thread, the related documents will show that user "System" removed/restored the email. ​The email that is filed or removed shows the user who performed the action, not "System" and the user "System" only shows on the related emails/documents.