Negative Email Alert

The Negative Email Alert process creates an automatic alert for any inbound client email that is highly likely to have negative sentiment. The FYI sentiment detector checks the text in all emails and when relevant, the process creates a task which is assigned to the relative client's manager to review the email.

Editing the Negative Email Alert

1. From FYI, click the Automation menu option.
2. Go to the Processes tab.
3. In Negative Email Alert, click the cog icon to edit this process.

Trigger - is "Email has arrived"

Filter - is set as following:

Sentiment is "NEGATIVE"
Document Type is "Email"
Delivery Status is "Received"

In the step:

Application - is "FYI".

Action - is set as "Alter Document".

The only settings for the step are to Create a Task, which is assigned to the relative client's manager.

When the email arrives, a task is created automatically for it.