New emails are intelligently auto-filed based on a combination of the conversation thread, template defaults, client default or user defaults.
The settings in the Email AutoFile process control how the automatic filing of email from Outlook is managed. The Exclusions also allows your practice to block emails that are sent from specific email addresses or domains from being filed automatically.
These settings can only be managed by an FYI Administrator.
Editing the Email AutoFile
- From FYI, click the Automation menu option.
- Go to the Processes tab.
- In Email AutoFile, click the cog icon to edit this process.
There are two tabs, Settings and Exclusions.
Email AutoFile - Settings
To change any settings, click the relevant switch to "On" or "Off".
Emails from all users Outlook inboxes are automatically filed into FYI.
If this is switched to "Off", no emails will be auto-filed and no other options are available for selection in the Email AutoFile settings.
Exclude internal emails
Excludes any emails from auto-filing that have been sent from your internal team. This uses the email addresses that are recorded in FYI Users.
Maintain thread filing state
With Maintain thread filing state is enabled, when the latest email in the thread has its filing state changed (filed/removed), this will apply that filing state to all previous emails in a thread. It is recommended to set this to "On".
Making a change to this setting will apply it from the time it is turned on/off and it does not back date changes.
Exclude non-client email
Excludes any emails from auto-filing that have not been sent from FYI clients. This uses the email addresses that are recorded in the Client contact details.
In tray review
Allows each user to review auto-filed emails before they are shared with the entire practice. This review can be completed via Outlook or via FYI.
Note: User can override this if needed using the AutoFile mode in their Settings > Profile (refer to Setting Defaults and AutoFile Defaults for your Own Login). This could be used, for example, if emails are auto-filed (without going to the users' In Tray for review) but partners wish to always review their emails from their In Tray before making them available practice wide.
AutoFile Email Attachments
Allows attachments to emails to be auto-filed as separate documents within FYI. The attachment(s) are filed using the same auto-filing rules (such as the Cabinet and Categories) that is being applied to the email. Only genuine attachments are filed, and any attachments such as a jpg for a logo or signature are ignored.
In tray review multiple clients
This option is only relevant if you have In Tray Review switched "On".
When In tray review multiple clients is switched "On", if an email is received where the email address is shared by more than one client, and none have been marked as the Primary Client, the email is marked as Multi Client. In the In Tray, when filing the email, a list of the clients who hold that email address displays in the drawer so you can select which client to file it under. Refer also to Setting Filing Defaults for a Client and Nominating the Primary Client within a Group.
Email AutoFile - Exclusions
On the Exclusion tab, click Add Exclusion and enter the email address or domain for any specific emails or domains you need to exclude from the auto-filing.
Click the Remove link to remove an exclusion.