When a user tries to create a document (such as from Word, Excel or PowerPoint) into FYI, they get an error message "Cannot carry out your request" or "Oh no, we had a problem creating your document".
If you are encountering this error message, check the following:
- Logout of FYI (click Settings in the top right-hand corner of FYI and select Logout), then login again.
- If the issue is still present, and the document is being created from a Template, or using a Stationery there may be a problem with the Template, Stationery of Email Signature.
- Check if any Merge Fields have missing matching brackets (either the opening or closing bracket is missing). Also check the brackets are on the same line (so there are no line breaks in the Merge Fields).,
- If this is not the case, recreate a new Template/Stationery/Email Signature, remove the original one and create a document from the new one.