Difficulty syncing clients in Xero Practice Manager to FYI

Issue
A client that was added in Xero Practice Manager is not showing as a client in FYI.

Cause
The client in Xero Practice Manager has not fully synchronised with FYI.

Solution
1. Please contact the FYI Support Team at support@fyidocs.com to check that your Xero Practice Manager key linked to FYI is correct. 

2. If your Xero Practice Manager shows as enabled (in Xero Practice Manager), disable and re-enable it .

3. In Xero Practice Manager, if the green button is showing enabled, you may need to click it for the added names in Xero Practice Manager to sync to FYI.