Opening documents such as a Word document or Excel spreadsheet in FYI opens it as read-only and displays a message that there is a “newer version on the server.
Follow the instructions in this Microsoft article, especially regarding the Office cache:
- Open the windows application Office Upload Center (you can type this in the Windows 10 search to locate it.
- Select Settings
- Check mark Delete files from the Office Document Cache when they are closed.
This will stop this error happening in the future.
- Click Delete cached files to correct the error for the current instance.
Note: If some files shown in the Office Upload Center are still not deleted, click on it and select Discard from the drop-down button on the right-hand side of the document.
After completing the above steps, try opening the file again.
For MAC USERS, please refer to this site: Set Upload Center preferences