Digital Signatures using DocuSign

FYI can be integrated with digital signature providers DocuSign for digital signing.

The following describes how to send a document for signature using DocuSign. For information on how to set up the integration, refer to Integration with DocuSign.

Sending a Document for Signature

• All documents sent for signing must be a PDF.
• There is a maximum of the combined documents of 35.65MB that can be sent in a DocuSign signature request and a message displays if this is exceeded.

1. In FYI, on a list, select one or more PDF documents for a specific client.
2. Click the Signature button in the tool bar. Or, for a single PDF, right-click and select Signature from the tool bar pop-up menu (refer to Using the Document Action Tool Bar).
   
3. The Send for Signature drawer displays and includes the names of the document(s) that are being sent. This shows the filing details of the FYI Web Link document that will be created as a record of the document(s) that have been sent for signature.
   
   
4. The Client name is automatically selected.
   
   
5. In the Workflow, the Status is automatically set as "Pending Client Signature".
   
   
6. Include Reference must be set to "On". Every document in FYI has a unique reference number and this is automatically included in the file name of the document that is uploaded. FYI will use this reference number in the filename when bringing the signed document back into FYI (see below).
   
   
7. Select the Service Status as "Draft" or "Send".
   
   Send allows you to completely automate the signature request and it is sent to the service immediately.
   
   Draft allows you to create a draft request within the service. You will then need to go into the service to complete the request and send it. This may be useful if you want to change the email sent or send the request to more than one person to sign.
   
   
8. Service used is automatically determined by the service you are using to sign the document (for example, DocuSign, Adobe Sign, Annature or FuseSign). If you happen to have more than one service connected, you will see a selection for Service in the Send for Signature so you can select which to use.
   
   
9. Subject - When sending a single document, the Subject is set as the name of the document.
   When sending multiple documents, the Subject is set as the name of the document of the first document selected. You can change the Subject.
   
   Note: Changing the Subject will also change the name of the Web Link and the Signed document(s) when received back from the signing service.
   To keep the original document name, do not alter the Subject in FYI  but update the Subject directly in DocuSign. This will import the document(s) as the original name.
   
   
10. Click Create. The underlying document(s) are automatically marked as sent.

A Web Link document is created as a record of the document(s) that have been sent for signature.

When sending a single document with the Service Status as "Send", the original document shows as a thread under the Web Link document.  You can display the Drawer for the Web Link and see the relevant documents in the Threads section of the Drawer. Threads for documents display in the same way as email threads. Refer to Managing Email Threads.

For multiple documents, the original documents show as stapled together and are also stapled to the Web Link. You can display the Drawer of any of the document, or for the Web Link, and see the relevant documents in the Stapled section of the Drawer. Refer to Stapled Documents.

Opening the Web Link document

When you open the Web Link, you are prompted to login in to the digital signature provider.  The Manage screen displays from where you can see the document(s) that were sent for signing either in the Draft or Sent screen according to whether you selected "Draft" or "Send" as the Service Status.

Making Changes to the Draft PDF Document in FYI

Once a document is set as Draft for a signature, it automatically creates a Web Link and does not show as a PDF in FYI. If you need to make any changes to the PDF:

1. In the Web Link, unlink the document in the Thread section of the drawer by clicking the Unlink icon next to the PDF (refer to Unlinking a Document from the Thread in Managing Email Threads).
2. Delete the Web Link document.
3. In the PDF, using the Workflow section of the drawer, change the workflow Status to "Not Started".
4. Edit and save the PDF document.
5. Resend the PDF for signing.

When the Document is Signed in DocuSign

When using DocuSign to get your client to sign documents, you can configure DocuSign so that documents will be dropped back into your practice's OneDrive (see below for how this is configured). FYI is polling OneDrive. When the client has signed the document, FYI will bring the signed document back into FYI.

Using the unique reference number, FYI will update the underlying document as a higher version and automatically update the workflow status to "Client Signed".

For a single document, the signed PDF is automatically added to the top of the thread, then the Web Link document below this in the thread (as a record of the send) and then the original document. Threads for documents display in the same way as email threads. Refer to Managing Email Threads.

For multiple documents, these are automatically Stapled together along with the Web Link. Refer to Stapled Documents.

Configuring DocuSign to Upload Signed Documents

To set up DocuSign so that documents are dropped back into the users' folders FYI - My Imports in your practice's OneDrive so they can be brought in automatically to FYI, you need to set add the configuration to DocuSign. Refer to Configuring DocuSign to Upload Signed Documents in Integration with DocuSign.