This article covers the following:
- Checking FYI and OneDrive/Office Online are correctly integrated (to correct an issue where the user has to login every time)
- Issues with OneDrive Desktop
Checking FYI and OneDrive/Office Online are correctly integrated
For FYI to seamlessly create and edit Office desktop documents, it is strongly recommended that Microsoft OneDrive is configured on the desktop with the same Office account used to authenticate with FYI. If the user's OneDrive on the desktop is not configured, they will have to login every time and autosave is not enabled.
The following steps provide a comprehensive to check and configure the user's OneDrive:
- Highlight any existing Office document (Excel Spreadsheet or Word etc) within FYI and select Edit in Browser to open the document in Office Online.
- This should automatically open the selected document in Office.com in a new tab. which indicates FYI is successfully is integrated with OneDrive.
- If a warning shows regarding pop-ups, the follow the steps in Preparing your Browser for FYI.
- In the top left of the Office document, select "FYI - My Edits" link to open OneDrive Online.
- Within OneDrive, select Sync from the top action menu.
- If prompted to update OneDrive, follow the instructions and login credentials.
Once the synchronisation has completed, you should see your "OneDrive - Practice Name" in Windows Explorer. Within this folder you should see the FYI system folders such as “FYI - Import”, “FYI - My Edits”, “FYI - My Imports”.
Note: If FYI system folders are not visible, please contact the FYI Support Team at email@example.com.
- As a final test, select an existing Office document within FYI and select Edit in Desktop. This should open the document in Office desktop, allowing editing. After selecting "Finished Editing", the updated document will be automatically synced into FYI and made available for other users to edit.
Issues with OneDrive Desktop
Microsoft is transitioning from the old "OneDrive For Business" to the new version "OneDrive". If you have "OneDrive For Business" installed, it will need to be removed.
Click here for Microsoft's help article to troubleshoot OneDrive.
You may also need to check if OneDrive is often or permanently syncing and check it is up-to-date. Refer to How to check if the OneDrive is permanently or often syncing.