Why is the Preview pane not showing the Document contents?

Issue
I am having trouble with the preview pane, for example, it gets stuck and only loads the Word logo

Cause
There may be some a pop-up or iframe blocker in place. 

Solution
Please do the following steps so you can send the console logs to the FYI Support Team so we can look into the error:

1. From FYI, press F12 on your keyboard.
2. Select Console (highlighted in screenshot below).
3. With Console open, in the FYI list, select a document to preview and click the Preview pane.
   The console will show any errors.
4. Send screenshots of what displays in the console to FYI Support Team at support@fyidocs.com.