Why is the Preview pane not showing the Document contents?

If you are having trouble with the preview pane, for example, if it gets stuck and only loads the Word logo, there may be some a pop-up or iframe blocker in place. 

Please do the following so you can send the console logs to the FYI Support Team so we can look into the error:

1. From FYI, press F12 on your keyboard.
2. Select Console (highlighted in screenshot below).
3. With Console open, in the FYI list, select a document to preview and click the Preview pane.
   The console will show any errors.
4. Send screenshots of what displays in the console to FYI Support Team at support@fyidocs.com.