Issue
I am having trouble with the preview pane, for example, it gets stuck and only loads the Word logo
Cause
This may be caused because the document you are previewing is a large and complex document, or because OneDrive has not loaded the preview image.
Solution
- Scroll the Preview pane up or down.
or - Resize the Preview pane.
The document should then load and preview correctly.
If the document still does not display, please contact the FYI Support Team at support@fyidocs.com. The Support Team will give you the instructions on how to send them the console logs so they can look into the error.