If you are having trouble with the preview pane, for example, if it gets stuck and only loads the Word logo, there may be some a pop-up or iframe blocker in place.
Please do the following so you can send the console logs to the FYI Support Team so we can look into the error:
- From FYI, press F12 on your keyboard.
- Select Console (highlighted in screenshot below).
- With Console open, in the FYI list, select a document to preview and click the Preview pane.
The console will show any errors.
- Send screenshots of what displays in the console to FYI Support Team at email@example.com.