When creating a new email In FYI and then editing that email in Outlook (Web Version or Desktop), the email is not saved with the changes I have made.
We have been working on this extensively to ensure that this now works more smoothly.
Please note that any emails sent before the date 14th December 2019 will not have the new changes applied to draft emails. This means that if you have checked out an email from FYI into Outlook via your FYI - Drafts folder, you will not be able to save any changes made so that it can be synced with FYI.
Your best option is to send the email from Outlook as the email will be captured in FYI. It may cause a duplication when filed against the client (if you need to, ensure the email is filed by accessing the email from your sent emails in Outlook) in FYI but you are able to delete the duplicated email. Refer to Deleting Emails and Recovering Deleted Emails.
When you have edited the email in Outlook (Web Version or Desktop) from your FYI - Drafts folder, you will need to press Ctrl + S within the email to save what you have done.
You will be prompted in the FYI Drawer in Outlook to do this.
Outlook requires you to save the email so that FYI is able to locate and sync these changes. Refer also to Opening and Editing Emails.