Digital Signatures using Adobe Sign

FYI can be integrated with digital signature providers Adobe Sign - Enterprise, for digital signing.

The following describes how to set up and use FYI so that documents can be sent directly to Adobe Sign- Enterprise. For information on how to set up the integration, refer to Integration with Adobe Sign.

Video Walkthrough
For a video walkthrough of this feature, refer to Digital Signatures using Adobe Sign (5 min).

Sending a Document for Signature

All documents sent for signing must be a PDF.

Adobe Sign has a default 10MB limit on the file size that can be sent. If the file is too large, FYI displays a message "File size too large". You can request Adobe Sign to increase this limit for your practice.

1. In FYI, on a list, select one or more PDF documents for a specific client.
   
   
2. Click the Signature button in the tool bar. Or for a single PDF document, right-click and select Signature from the tool bar pop-up menu (refer to Using the Document Action Tool Bar).
   
   
   
   
3. The Send for Signature drawer displays and includes the names of the document(s) that are being sent. This shows the filing details of the FYI Web Link document that will be created as a record of the document(s) that have been sent for signature.
   
   The following example shows the Send for Signature for Adobe Sign with the Recipients displayed.
   
   
   
   
4. The Client name is automatically selected as the client of the selected PDF.
   
   Recipients - Clicking the Recipients link displays the email address of the selected client. This shows as the "Signer".
   Where the client has more than one contact email, you can select one of these to additionally send the request for signature to. Select the email from the drop-down list. You can also create one or more additional email addresses by typing the address in the Recipients field and clicking the Create link. You can also select these as "Signer", "Approver" or "CC". Refer to Adding and Changing Recipients when Creating an Email.
   
   
5. Select the Service Status as "Draft" or "Send".
   
   Send allows you to completely automate the signature request and it is sent to the service immediately.
   
   Draft allows you to create a draft request within the service. You will then need to go into the service to complete the request and send it. This may be useful if you want to change the email sent or send the request to more than one person to sign.
   
   
6. If required, select a Template. This needs to be an Email Template and this will populate the Message when the document is sent for signature. The Template can include Merge Fields (for example, the Client's Name) that are used to populate the contents of the Message.
   
   
7. Subject - When sending a single document, the Subject is set as the name of the document.
   When sending multiple documents, the Subject is set as the name of the document of the first document selected. You can change the Subject.
   
   Note: Changing the Subject will also change the name of the Web Link and the Signed document(s) and for multiple documents, the name of the combined pack of signed documents, when received back from the signing service.
   To keep the original document name, do not alter the Subject in FYI  but update the Subject directly in Adobe Sign. This will import the document(s) as the original name.
   
   
8. Message - When using Adobe Sign, you can also enter a Message that will be included when the client receives the request for signature.
   
   
9. In the Workflow, the Status is automatically set as "Pending Client Signature".
   
   
10. Include Reference must be set to "On". Every document in FYI has a unique reference number and this is automatically included in the file name of the document that is uploaded. FYI will use this reference number in the filename when bringing the signed document back into FYI (see below).
    
    
11. The Service used is automatically determined by the service you are using to sign the document (for example, DocuSign, Adobe Sign, Annature or FuseSign). If you happen to have more than one service connected, you will see a selection for Service in the Send for Signature so you can select which to use.
    
    
12. Click Create.

A Web Link document is created as a record of the document(s) that have been sent for signature.

When sending a single document with the Service Status as "Send", the original document shows as a thread under the Web Link document.  You can display the Drawer for the Web Link and see the relevant documents in the Threads section of the Drawer. Threads for documents display in the same way as email threads. Refer to Managing Email Threads.

For multiple documents, the original documents show as stapled together and are also stapled to the Web Link. You can display the Drawer of any of the document, or for the Web Link, and see the relevant documents in the Stapled section of the Drawer. Refer to Stapled Documents.

Opening the Web Link document

When you open the Web Link, you are prompted to login in to the digital signature provider.  The Manage screen displays from where you can see the document(s) that were sent for signing either in the Draft or Sent screen according to whether you selected "Draft" or "Send" as the Service Status.

Making Changes to the Draft PDF Document in FYI

Once a document is set as Draft for a signature, it automatically creates a Web Link and does not show as a PDF in FYI. If you need to make any changes to the PDF:

1. In the Web Link, unlink the document in the Thread section of the drawer by clicking the Unlink icon next to the PDF (refer to Unlinking a Document from the Thread in Managing Email Threads).
2. Delete the Web Link document.
3. In the PDF, using the Workflow section of the drawer, change the workflow Status to "Not Started".
4. Edit and save the PDF document.
5. Resend the PDF for signing.

When the Document is Signed in Adobe

When the client receives the document to be signed, they will see the name of the FYI user who sent the document. When using Adobe Sign to get your client to sign documents, Adobe notifies FYI when a document is signed. The signed PDF is pulled into FYI.

For a single document, the signed PDF is allocated a separate FYI Reference number and it is automatically added to the top of the thread, then the Web Link document below this in the thread (as a record of the send) and then the original document. Threads for documents display in the same way as email threads. Refer to Managing Email Threads.

For Multiple Documents
When multiple documents are sent to the client as a combined pack, and the signed documents are returned from the service:

The combined pack of signed documents is threaded with the Web Link.

Note: To easily identify that it is a combined pack of documents, when sending multiple documents it is recommended to change the Subject to indicate that a pack is being sent, instead of using the name of one of the documents in the pack.