Articles in this section

• Inviting a client to Collaborate displays error "Failed to Add Users"
• OneDrive synchronisation failed with an authorisation error
• Troubleshooting editing Excel and Word documents on the desktop using OneDrive
• Troubleshooting initial issues with Shared Documents or Shared Folders
• Collaborate using OneDrive - Errors clients may receive when accessing secure links
• Collaborate using OneDrive - Secure Link is Inactive
• My client is a Guest User in our Microsoft 365 account and cannot use document links
• "Error encountered setting up your OneDrive account. Some functionality will not work. Please check you have OneDrive enabled"
• "Error creating document. FYI could not connect with OneDrive, please logout of FYI and try again"
• "Error creating email. Microsoft rejected your authentication" when sharing a document with the client via Collaborate