A user's personal Outlook Email Address was added/set up as an Email Alias for the user's FYI login.
When a User, on the same Browser profile, logs in to their personal Outlook email address, and then logs in to FYI.
- Contact your FYI administrator and have them remove your Email Alias from your User profile in FYI. Or
Contact FYI Customer Support to have the Email Alias removed from your User profile.
- If you need login to FYI with an Email Alias, this needs to be linked to the Xero Practice Manager login email address using the Magic Link. Refer to Logging into FYI with an Email Alias set up using Magic Link.
Refer to How to Login to Multiple FYI Accounts.