When creating emails in FYI, you have the option to send the email immediately, or to save a draft to send later.
When creating an email, in the Save or Send field, you select:
- Send Immediately
- Draft in FYI
- Draft in Outlook
You can also create an email entirely within Outlook. Refer to Creating an Email from Outlook.
- If you do not need to make any changes to the email content (for example, when using a template) you can select Send Immediately.
You can also create a new email as Draft in FYI and the Editor displays so you can to enter the details of the email. If you then want to send the email, at the top of the Editor, display the drop-down from the Draft in Outlook button and select Send Immediately.
You can create a draft email as Draft in FYI or Draft in Outlook. By default, this is set as Draft in FYI.
Note: If a draft email will need to be edited or reviewed by any other users within your practice, it must be created in FYI as an email draft using the Draft in FYI.
- Draft in FYI
By selecting Draft in FYI, you can create the email and save it as draft in FYI to send later or so it can be edited, reviewed, or sent by another user.
Note: When creating an email as Draft in FYI, if you have an Email Signature set up for your practice that includes Merge Fields, or if you have selected a Template that contains certain Merge Fields, these will be merged into the email when it is sent, or if the email is saved as Draft in Outlook. The Merge Fields are only applied when the final sender of the email has been determined and these do not display when editing the email in FYI. Refer to Creating Email Templates and Signatures.
- Draft in Outlook
Selecting Draft in Outlook sends the email to your FYI - Drafts folder in Outlook. You then edit the email in Outlook and send it from there. This allows you to access Outlook functionality such as additional recipients, setting the importance flag, setting the read receipt, or attaching documents from your computer or cloud locations.
When you click Create, the following popup displays. You can click Preview in browser to open the email in Outlook via the browser, then edit it and make any changes using Outlook functionality to complete and send the email.
Sending the email will remove it from your FYI - Drafts folder in Outlook.
Important Note: Once the email has been created as a Draft in Outlook, if you make any changes from Outlook, you cannot send the draft back to FYI. You need to make all the required changes and send it from Outlook. In FYI, you can only Preview the email (with the Preview tab on the drawer).
FYI - Drafts folder in your Outlook
It is important that you do not change the FYI - Drafts folder in your Outlook. It needs to be in your Outlook and as a top level folder.
- Do not move, delete or rename the FYI - Drafts folder in your Outlook.
If it is accidentally deleted, FYI will recreate it. If it is accidentally renamed, FYI will recreate it but make sure you are not looking for a draft in the renamed folder.
If you have an issue with Draft in Outlook emails, check the Status tab in your My Settings. This should show Outlook FYI Drafts as ticked and "Found". Refer to Individual Settings and Status.
If this does show as "Found", check if you have moved the FYI - Drafts folder, for example, to make it a subfolder within another folder in your Outlook.