For emails received by multiple FYI users, either as ‘To’ or ‘CC’ recipients, FYI applies the following rules:
Emails received by more than one 'To' Recipient
When an inbound email is received by more than one FYI user as the 'To' Recipient, FYI will place the email in the In Tray of whichever user receives the message first (based on time of receipt in Outlook). In no situation will the same email appear in multiple In Trays. Once the email is received it can be filed in a variety of ways but can only be filed once, meaning there will never be a duplicate.
Emails received by 'CC' Recipients
When an inbound email is received by an FYI user as a 'CC', FYI will send it to the In Tray of both the 'To' recipient and the 'CC' recipient. It can be filed by either the To or the CC recipient. If the CC recipient files it will disappear from the In Tray of the To recipient and displays in the My Recent tab of the To recipient.
Filing an Email with Multiple Recipients
When there are multiple recipients, the email can be filed in one of two ways:
- In FYI, from the In Tray of whichever user received the email first
- In Outlook, by any user that received the email.
If an email is filed from Outlook by one of the users before it is filed from the In Tray of the main recipient, the email will disappear from the In Tray of the main recipient.
Filing Attachments Received by Multiple Recipients
If the email has an attachment and there are multiple recipients, FYI will follow the same rules as for the underlying email. When an email is autofiled, an attachment to an email with multiple recipients will only get saved once.
Note: If more than one user saves an attachment from their FYI Drawer in Outlook, this can result in multiple copies of the attachment appearing in FYI.
Email with an Attachment that is Forwarded
If an email with an attachment is forwarded in Outlook, by default, the forwarded email will also have the attachment. Both the received and forwarded email will be included in the FYI AutoFile, and both emails will include the attachment. This can result in multiple copies of the attachment appearing in FYI.