Introduction to Email AutoFile

As soon as FYI is deployed, it starts to monitor your Inbox and Sent items in Outlook looking for emails that match a client email address in Xero Practice Manager. Any client emails received or sent are automatically imported and filed in FYI for you using pre-defined filing rules.

Your FYI administrator can set up how you want to use the auto-filing processes in your practice. 

Additionally, filing defaults can be set at the practice level, for clients and/or for individual users. 

When an email or document is auto-filed, the Activity section in the drawer includes details of this and shows how any default filing settings were applied. In the following example, the Activity section shows that the email was sent to the In Tray (using the Practice Settings of AutoFile and In Tray Review) and then filed using the Filing defaults set for the user and the name of that user.

Email AutoFile Settings and Exclusions

Your Email AutoFile Settings and Exclusions are managed by your FYI Administrator.

They control how the automatic filing of email from Outlook is managed. For example:

• Email auto-filing can be set "On" to automatically file emails wherever possible according to default filing settings for clients and users
• Internal Emails can be excluded from auto-filing
• Replies to an Email Thread can be automatically filed and threaded within FYI to avoid cluttering your client file.
• Non-client Emails can be excluded from auto-filing
• Attachments can be auto-filed as separate documents within FYI.
• In Tray Review can be enabled in one of two ways, AutoFile else In Tray or In Tray Review.
  If AutoFile else In Tray set "On", emails are auto-filed where possible. But if any condition for filing is not met, the email is moved to the user's In Tray.
  If In Tray Review is set "On", this allows each user to review all auto-filed emails before they are filed practice-wide.
  The review of emails that are in an In Tray can be done via your Outlook inbox or the FYI Home - In Tray.
• In tray review multiple clients determines which client to used if an email is received from an email address shared by more than one client, and none have been nominate as Include in AutoFile, 
• Include Client's Contacts can be set to allow an email to be filed for a client if it is sent or received from the email address of one of the Contacts that is held for a client in Xero Practice Manager,
• Exclusions allow your practice to block emails that are sent from specific email addresses or domains from being filed automatically.

Refer to Email AutoFIle Settings and Exclusions.

Setting Filing Defaults for a Client

FYI allows you to set filing defaults for each client. This can be used to set default cabinet and categories, a default job and how attachments are sent to a client. 

Filing defaults can be set in the following ways: 

• From the Client workspace in the Client - Details tab. 

This is where you can set a default Cabinet and Categories, set a default Job for a Cabinet and set a default way in which attachments are sent to a Client. Where a client is part of a group, you can nominate which client to Include in AutoFile. 

Refer to Setting Filing Defaults for a Client.

• From Outlook, by using the Save as Client Default link in the FYI Drawer.

Refer to Setting Filing Defaults for a Client from Outlook.

Setting Defaults for Your Own Login

Each user can also set Email AutoFile preferences and adjust other settings for their own login via their Profile settings.

• When AutoFile Email Attachments is set to ‘On” attachments in incoming emails will be auto-filed as separate documents in FYI. This setting is only available to individual users if it is turned “On” at a practice level by your Administrator.
• You can open Outlook from FYI via your browser or desktop. The Practice Default for Open Outlook Using is set by your Administrator
• AutoFile Mode can be set as “Practice Default”, “In Tray Review” or “AutoFile”. When emails in Outlook are auto-filed, FYI uses the setting for your practice to determine whether emails are added to a user’s In Tray for review before they are shared with the entire practice. You can override this practice setting by setting your individual profile setting to “In Tray Review”. This is useful if you prefer to always first review your emails from your In Tray before making them available practice wide.

For more information on these and other profile settings, refer to Setting Defaults and AutoFile Defaults for your own Login - My Settings.

Multiple Recipients

Where an email is received from or sent to more than one address, FYI looks at all the email addresses. For information on how an email with multiple recipients is auto-filed, refer to Emails with Multiple Recipients.

Security

Security can be applied at the Cabinet level and at the Client level (refer to Managing Cabinets and Client Security). If you try to file an email from your Outlook where you do not have access to the Cabinet or to the overall client, you will see a message in the drawer.

"This document is saved to a secure cabinet (Cabinet name) or secure client (Client name) that you do not have access to."

• You send or receive an email where the client has a Cabinet set as the default setting and you do not have access to that Cabinet (refer to Setting Filing Defaults for a Client). This could also be the case if an email has multiple recipients and one of the users has a Cabinet in their default settings that you do not have access to.
  
  One of your team members who does have rights to the Cabinet needs to file email.
  
  
• You send or receive an email to a client where you have not been included in that client's security.
  
  An FYI administrator needs to include you in the access.

Refer also to Error "You do not have access to this document" or "This document is saved to a secure cabinet" when filing an email.

Internal users email address is a Client email address

There are rare occasions where a user's email address is held as a Client email address or as the Contact for the client and there are default filing settings for that Client. The email will AutoFile using the client's defaults which may not be the Cabinet and category that you expect. Refer to What happens if an internal FYI user is set up as a Client or as a Contact in Xero Practice Manager?

Refer also to Why are emails not filing correctly, not being auto-filed or there are documents in my In Tray that I do not recognise? and Why do emails not appear in my In Tray?.