Articles in this section

• An email that has been filed or sent still shows a grey Draft icon
• Emails sent from FYI are not received by clients/recipients
• People section does not show correct recipients if these are changed in Outlook before sending
• When using bullets or numbering in an email Template, text in the list is overlapping
• When making changes to an Email Template or Signature using the HTML Code View, changes are not saved
• "We encountered an error calling Foundry" when filing email attachments
• "Unknown Email" and "This email is dated before your installation date" when opening emails in the In Tray
• "Unfileable attachment, upload via FYI web" when trying to view, file or open attached emails.
• "Cannot carry out your request" or "Oh no, we had a problem creating your document" when creating an email.
• "An error occurred uploading attachments" when Draft in Outlook email has large attachment(s)