Client Security

The Client - Security tab allows you to limit complete access to that client to one or more specific users.

When Client Security is enabled for a client:

  • Only FYI Admins and the users who have been given access to the client will see any information about the client.
  • All information is hidden from all users except those who have been given specific access.
  • Any other users will not see the client in the Clients List or in any other lists, will not see the client in any searches and any actions made by an Automation Process or a Bulk Update via an Automation Process will not show in the Automation History tab.
  • Any other users will not see the client in the Outlook or Office Add-in when filing an email or document.
  • Only an FYI Admin can make changes to the security access to a client or disable security.
  • If a user who is not an FYI Admin has been given Security access to client, they can access the Client - Security tab and see all the users who have been given access to that client. But only an FYI Admin can make any changes.

Client Security is only available for practices on the Pro plan.

Displaying the Client Security

Enable Security is initially set to "Off" for all clients.

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Setting Client Security

For the relevant client on the Client - Security tab, as an FYI Admin click the Enable Security switch to set this "On".

This gives you access to client. At this point, only you have access to that client.

Giving Access to Additional Users

  1. Click the Add User to Client link.
    The Add/Remove Users pop-up displays.

  2. Click the - (minus) icon next to the user(s) you want to give access to the Client to. This displays the green tick icon next to the relevant user(s).

  3. Click OK.
    The selected user(s) displays.

The following example shows a client that can be accessed by selected users.

947_Client_Security_tab_On.gif

You can add or remove users who have access by clicking the Add User to Client link or remove by clicking the Remove icon next to the user's name. You cannot remove your own access.

You can switch Enable Security "Off" at any time. Switching it back on again will redisplay the users who had been given access.

Note: Client Security settings do not sync to the OneDrive folders. If Client Security is set for any clients, we recommend the OneDrive admin user also checks the Direct Access to the OneDrive folder for these clients and updates which users have access to the OneDrive folder. Refer to Step 3 - Give your Team Direct Access to FYI - Clients Folder in OneDrive in Configuring your Collaborate Settings to Co-Edit and Share Documents with Clients

User with Access who is not an FYI Admin

A user has been given Security access to client, but who is not an FYI Admin will see the Client - Security tab and see the users who have been given access to the client, but cannot make any changes.

946_Client_Security_tab_Off.gif

Displaying Clients Lists with Security Enabled and Authorised Users

All clients where security has been enabled can be displayed in the Clients list.

  1. Click the Columns tab on the left-hand side of the list, and select the "Security Enabled" and "Authorised User" columns.

    999_Client_list_security_enabled_column.gif
  2. Filter on the Security Enabled column to display all clients where the value is equal to "Yes". 

    1000_Client_list_filter_on_security_enabled.gif
    All clients with Security enabled displays. When the Authorised User column is included in the list, the user names who have been given access to the client displays.
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