Below are the common FYI Migrate Errors and common FAQs.
Error: No permissions in ACL
After selecting the folders to migrate, a permission error displays.
Error: Permission error for folder "foldername"
Ensure the path exists and you have read permissions.
Error: No permissions in ACL
You do not have sufficient permissions to enable the FYI Migrate application to access and upload your documents.
- Run the Migrate App as Administrator
- If the application is open, close the application
- Right click on the application file, and select 'Run as administrator'
- Request IT assistance to upgrade your permissions
- If running as Administrator does not work, or you do not have access to run as administrator, please forward this guide to your IT provider.
What are the "Skipped" documents?
There will likely be some documents skipped during the migration process. The skipped files represent documents that have been uploaded successfully already.
When the app completes full sync, it will then revisit each document on an hourly basis (looking for new/edited files). If it comes across a file it has already uploaded, and the file has not been edited, then the app will "skip" the file.
What are the "Excluded" documents?
There will likely be some documents excluded from the upload. These exclusions have been defined based on feedback received during previous data migrations.
Depending on the system you are migrating from, the exclusions will differ. Most commonly, excluded files relate to items that are neither usable nor useful inside of FYI. Database files for your historical DM system are an example.
Standard exclusion list: ".hsv", "Thumbs.db", "thumbs.db", ".del".
We also exclude a number of hidden MYOB template files, based on these rules:
If file type is .xlt AND folder is “SPREDSHT” AND there is a folder above this called “MYOB”, then do not import.
If file type is .dot AND folder is “LETTERS” AND there is a folder above this called “MYOB”, then do not import
If file type is .frm AND folder is “Forms” AND there is a folder above this called “MYOB”, then do not import
What are the "Errored" documents?
There may be errors during the upload.
The most common examples of where this occurs are:
- The document is in the process of being edited.
The FYI Migrate app will re-attempt to sync these documents each hour, which commonly solves the issue.
- The migrate app cannot access the document.
You can view the errors by performing these steps:
- In Windows go to Run.
- Type %appdata%
This will take you to the appdata folder.
- Select ‘FYI Migrate’
- If there are errors, you will see an errors.txt file
Note: The error list grows over time. So if a document errors on the first sync, and every subsequent sync, it may appear many times on the error list. To decipher what the final errors were, start at the bottom of the errors list and work your way up. The list should be in alphabetical order of the folder directories.
Are documents with long file paths migrated?
In Windows File Explorer, there is a general file path limit of 260 characters. This is the combination of the folder path and the file name. If you believe this could impact your document migration, please do some research and testing to ensure long file paths are being accounted for.
For example, if you are migrating from Dropbox, you can enable your Windows Explorer to accept file paths greater than 260 characters. Once this is done this, FYI Is able to sync these documents.
To enable Windows to accept file paths greater than 260 characters, refer to this Windows article.
Once long file paths are enabled on the PC that Dropbox syncs with, Dropbox should not have any issues syncing the full library. Refer to this Dropbox article.
Note: FYI does not guarantee that files with file paths greater than 260 characters if originally stored in the cloud such as on Dropbox, will be migrated to FYI.
How fast should it be syncing?
The speed of your data sync is dependent on a number of factors, primarily:
- Your bandwidth (internet speed); and
- The size of files being uploaded
Greater internet speed and smaller file sizes will increase the number of documents we can sync in a given time period.
How long will it take to sync my documents?
As a guide, the FYI Migrate app will sync about 250GB of data in one business day if left to run uninterrupted on a relatively fast internet connection.
What if the sync stops?
If you select Stop, the sync will effectively pause. You can then select Start to continue the sync.
If the app stops itself, it may be because the user running the sync does not have sufficient permissions (i.e. does not have access to the selected folders). Please check with your IT provider.
If the FYI Migrate app is closed, or the computer it is running on is shut down, the syncing process will stop. To restart the sync:
- Simply open the application
- Log back in (if prompted)
- Ensure all settings are exactly as they were.
- Then start the sync again (it will pick up where it left off).
Important note for MYOB/VC: On the Select your folder(s) to Migrate screen, it is critically important you select the same folder as the initial sync.
Important note for non-MYOB/VC: If you sync a different folder to the one you synced originally, this can result in duplicate data. Duplicates can of course be deleted from within FYI following the import completion, but if at anytime you need FYI to completely clear your sync so that you can start again, please submit a support request and pause any ongoing syncs.
Can I continue working whilst it syncs?
Yes, absolutely. Whilst FYI is syncing your documents, your entire team can continue working in the legacy system uninterrupted. So long as the FYI sync is running (generally right up until Go Live day), it is picking up any newly created or edited documents.
There are two things to be aware of though once the sync is underway:
- If you delete document(s) or folder(s) in your legacy system after FYI has synced them, then they will not be deleted from FYI.
- If you move document(s) or folder(s) in your legacy system after FYI has synced them, then it may result in duplicates of those documents appearing in FYI.
We recommend communicating the above to your team in advance of the sync kicking off.
Can I perform a secondary sync?
If you wish to perform a secondary sync of data that is not from MYOB or a Virtual Cabinet, refer to Document Migration for Windows Explorer.
If you wish to perform a secondary sync of MYOB/VC data (from a different MYOB/VC instance), please contact FYI for assisted onboarding.
What do I do after the sync is finished?
Once the Migration Sync in the FYI Migrate app is complete, your documents are imported. They are then ready to be refiled. Liaise with your Client Success Manager who will arrange refiling in consultation with you.