Attachments that cannot be Auto-filed
If you see a message in the Attachments section that such as "Unfileable attachment, upload via FYI web", or if the selection for an attachment is not available, this indicates that FYI cannot automatically file the email attachments. One example of such files is files with the extension .msg and this is due to the restrictions of Microsoft.
Files that cannot be auto-filed need to be filed manually.
- From the email, save the attachment(s) to your computer.
- You can then import the attachments as separate documents, using drag and drop or import. Refer to Drag and Drop and Using OneDrive FYI - My Imports to Automatically Import to your In Tray.
If relevant, refer also to Error "Unfileable attachment, upload via FYI web" and attachment is titled "ATP Scan In Progress".
Attachments that cannot be Opened
If attachments have been brought into FYI in a way other than our preferred method (for example, if they have been imported during migration from MYOB) they may not have been broken out from the email.
You can use the Export to export the email and then open the email and see the attachment(s) it holds. Refer to Exporting Documents.
Files that came in as attachments that cannot be Opened or Previewed
If attachments have come from an email such as Hotmail, there may be parts of the incoming email such as text or images in the signature that Hotmail flags as valid attachments. Where your practice settings for incoming email is to Save Attachments Separately (refer to Email AutoFile Settings and Exclusions) this will read in the attachments separately. They will show in the drawer that they came in as attachments to an email but you may not be able to open, preview or export them. It is likely they have file types as "Image" or as "Other" and have names such as ATT00010 or IMAGE005.
There is not much that FYI can do in this instance as the items in the incoming email have been flagged as genuine attachments.
You can determine that the images have come in due to this reason (may be from the context of the email text to check if there are any references to something being sent as an attachment from the client) and you can delete the files.