If you see a message in the Attachments section that such as "Unfileable attachment, upload via FYI web", or if the selection for an attachment is not available, this indicates that FYI cannot automatically file the email attachments. One example of such files is files with the extension .msg and this is due to the restrictions of Microsoft.
Files that cannot be autofiled need to be filed manually.
- From the email, save the attachment(s) to your computer.
- You can then import the attachments as separate documents, using drag and drop or import. Refer to Drag and Drop and Using OneDrive FYI - My Imports to Automatically Import to your In Tray.
If relevant, refer also to Error "Unfileable attachment, upload via FYI web" and attachment is titled "ATP Scan In Progress".