Attachments that cannot be Autofiled
If you see a message in the Attachments section that such as "Unfileable attachment, upload via FYI web", or if the selection for an attachment is not available, this indicates that FYI cannot automatically file the email attachments. One example of such files is files with the extension .msg and this is due to the restrictions of Microsoft.
Files that cannot be autofiled need to be filed manually.
- From the email, save the attachment(s) to your computer.
- You can then import the attachments as separate documents, using drag and drop or import. Refer to Drag and Drop and Using OneDrive FYI - My Imports to Automatically Import to your In Tray.
If relevant, refer also to Error "Unfileable attachment, upload via FYI web" and attachment is titled "ATP Scan In Progress".
Attachments that cannot be Opened
If attachments have been brought into FYI in a way other than our preferred method (for example, if they have been imported during migration from MYOB) they may not have been broken out from the email.
You can use the Export to export the email and then open the email and see the attachment(s) it holds. Refer to Exporting Documents.