When filing all emails with attachments in Outlook desktop, an error displays in the drawer "Could not find attachments to save. Failed to verify user identity, please log out and back into FYI before trying again".
From the In Tray in FYI and from Outlook online the emails can be filed without any problems.
The error is caused by an issue with the FYI add-in connecting to FYI.
Log out of the FYI add-in.
- Click the cog icon on the bottom left-hand side of the FYI Drawer.
This displays your name and the sign out link.
- Click sign out.
- Then log in again in the FYI Drawer.
This will refresh the details used to connect to FYI.