"Could not find attachments to save. Failed to verify user identity, please log out and back into FYI before trying again" when filing emails with attachments in Outlook desktop

Issue

In Outlook desktop, When filing all emails with attachments , an error displays in the drawer "Could not find attachments to save. Failed to verify user identity, please log out and back into FYI before trying again".

From the In Tray in FYI and from Outlook online the emails can be filed without any problems.

Causes

This could be caused by one of the following. See below for the solution for each of these.

• Issue with the FYI add-in connecting to FYI
• Incorrect date or regional setting on the user's desktop

Issue with the FYI add-in connecting to FYI

The error is caused by an issue with the FYI add-in connecting to FYI.

Solution
Log out of the FYI add-in.

1. Click the cog icon on the bottom left-hand side of the FYI Drawer. 
   
   
   This displays your name and the sign out link.
   
   
2. Click sign out.
   
   
3. Then log in again in the FYI Drawer.
   This will refresh the details used to connect to FYI.

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Incorrect date or regional setting on the user's desktop

If there is an incorrect date or regional setting on the user's desktop this causes an error due to the integration with Microsoft Office on the desktop to create, documents, which does a security check as to the users authenticity.

Solution
Refer to Error or incorrect date format when opening documents caused by incorrect date/time or region settings.

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