Legacy Collaborate has now been superseded by New Collaborate.
While users will still be able to select the Default Email Template and share links with clients, all other configuration settings have been disabled.
To upgrade to New Collaborate, refer to Upgrading to New Collaborate.
Issue
When trying to co-edit a document, you might encounter the following errors:
- Sorry, you don't have access
- Access Denied. (Name) does not have permission to access this resource.
Causes
This could be caused by one of the following. See below for the solution for each of these.
- The document is locked
- The document is a Legacy Document
- You do not have Permission
- You are using an Unsupported Version of the Desktop Office Application
The document is locked
If the document has been locked for one of the following reasons you cannot co-edit it.
- It is currently being edited by another user. Refer to Opening, Editing and Finish Editing Documents.
- It has a workflow Status of "Completed", "Approved", "Pending Client Signature" or "Client Signed". A user with the appropriate workflow Approval Level can first change the workflow status. Refer to Workflow Basics.
Return to Causes
The document is a Legacy Document
'Legacy documents' (from old versions of Office such as .doc or .xls) cannot be co-edited.
Solution
Export the file, save it as the latest Office version (.docx, .xlsx), import it to FYI and you will then be able to co-edit it (refer to How can I work with old (legacy) Microsoft files such as .xls and .doc?).
Return to Causes
You do not have Permission
When you try to Co-edit, FYI displays a message such as "Sorry, you don't have access" and requires a request for permission. Alternatively, you may receive a message "Access Denied. (name) does not have permission to access this resource".
This can be caused by:
- The Cabinets required for Co-edit have not been created
- The security has not been set up to give access to team members appropriate for the specific folder i.e. access to the OneDrive Admin Account's Co-Edit folder.
The best practice is to use Office 365 groups to enable access for users without having to add and remove users individually. Any users requiring access to Co-Edit will need to be added as group members to avoid receiving permission errors.
Solution
An FYI Admin needs to complete the configuration. Refer to Overview to Configuring Collaborate.
Return to Causes
You are using an Unsupported Version of the Desktop Office Application
If you are trying to Co-Edit a document in the desktop version of Office, you may be using an unsupported version of the Office Application. Check you are running the required version of the Office Application.
- For Word, refer to the Microsoft help article https://support.microsoft.com/en-us/office/collaborate-on-word-documents-with-real-time-co-authoring-7dd3040c-3f30-4fdd-bab0-8586492a1f1d
- For Excel, refer to the Microsoft help article https://support.microsoft.com/en-us/office/collaborate-on-excel-workbooks-at-the-same-time-with-co-authoring-7152aa8b-b791-414c-a3bb-3024e46fb104
Return to Causes
