Articles in this section

• People section does not show correct recipients if these are changed in Outlook before sending
• "We encountered an error calling Foundry" when filing email attachments
• "Unfileable attachment, upload via FYI web" when trying to view, file or open attached emails.
• "Cannot carry out your request" or "Oh no, we had a problem creating your document" when creating an email.
• "An error occurred uploading attachments" when Draft in Outlook email has large attachment(s)
• "Unfileable attachment, upload via FYI web" and attachment is titled "ATP Scan In Progress"
• "Could not find attachments to save. Failed to verify user identity, please log out and back into FYI before trying again" when filing emails with attachments in Outlook desktop
• "Waiting for the machines to run. The email will be uploaded at next synchronisation"
• "We can't open '....' - It's possible the file is already open, or you don't have permission to open it. To check your permissions, right-click the file folder, then click Properties" when trying to access an email
• "Message inaccessible due to invalid credentials, please re-login from web application and try again" why filing an email from the FYI drawer in Outlook