To ensure the FYI icon appears correctly within Outlook and that you can access the FYI Drawer, your Outlook ‘View’ settings need to be configured correctly.
This article contains the following sections:
- Step 1 - In Outlook, ensure your Reading Pane is "On"
- Step 2 - In Outlook, ensure that Categories are Selected
Step 1 - In Outlook, ensure your Reading Pane is "On"
If the Outlook Reading Pane is "Off", the FYI icon will not appear or will show as greyed out.
- In Microsoft Outlook Email, display the View menu.
- Click on Reading Pane to display the drop-down.
- Select Right or Bottom.
- Go to the Home menu.
- Ensure that the FYI icon appears. Depending on your Outlook version, this will either be in the Ribbon bar, at the top of the email near the Reply/Reply All/Forward buttons, or under the More Actions menu, accessed by clicking the three dots (...)
If you are having an issue with the FYI icon, refer also to the FAQ Why does the FYI Drawer icon not appear in Outlook or is greyed out?
Step 2 - In Outlook, ensure that Categories are Selected
In Outlook, if Categories are not selected in View - Columns, the FYI icon will not appear or it will show as greyed out.
- In Microsoft Outlook Email, display the View menu.
- Click Add Columns.
- Check that Categories is included in the list on the right-hand side.
If it is not included, find Categories in the "Available columns" and click Add. Then click OK.
