There may be times where you need to reload/refresh the FYI app in your browser. This may be needed if:
Changes to FYI settings, views, templates are not appearing
Internet browsers do not always load new content from the web server. This can cause changes made to settings, practice settings or views not being available or not appearing. It can also cause a new or changed template to be not available when creating an email or document, or for a step in an Automation process.
Note: If a template is not available when creating an email or template, the template Status may still be set as "Draft".
Reload/Refresh - Windows
- Press Ctrl+F5 (hold down the Ctrl key on your keyboard and press F5).
Hold down the Ctrl key on your keyboard and click the Reload/Refresh button.
On Chrome this is the following button:
On Edge this is the following button:
Reload/Refresh - Mac
- Hold down the Shift key on your keyboard and click the Reload button.