If you are seeing a document in documents list with the question mark icon as the Type, this indicates that it is a type of file that FYI cannot recognise.
This would be a file type such as .rtf (Rich Text Format) .html (webpage), .odt (Open Document Text).
While a file such as this can be opened in Word, they need to be converted to .docx so FYI recognises them.
To convert the document:
- In FYI, select the document in the list and Export it (refer to Exporting Documents).
- From Windows Explorer, open the file in Word (this will likely open in Word if you double-click it).
- In Word, use File - Save As and save the file as .docx by selecting "Word Document .docx" in the drop-down of file type.
- You can then import the file into FYI using drag and drop or via your FYI - My Imports folder in OneDrive
(refer to Drag and Drop and Using OneDrive FYI - My Imports to Automatically Import to your In Tray).