For practices integrated with Xero Practice Manager, there have been reports of recent changes to Xero HQ that are causing synchronisation issues with Xero Practice Manager, which can indirectly affect FYI.
This can particularly be an issue if you are using Practice Ignition.
If you are using Xero HQ and are having issues where clients are created as duplicates, or created with incomplete information, please contact the FYI Support Team at support@fyidocs.com.