I am having issues when FYI is syncing with OneDrive such as when I open a document FYI does not save it to my OneDrive for me to open the file. Also documents in my “In Tray” will not sync into FYI. I am also having issues saving emails into FYI where it sometimes cannot connect to FYI.
I am getting the following error:
"My imports cannot finish syncing. Unable to retrieve documents; OneDrive resource locked..."
This can be caused by the OneDrive permanently or often syncing.
Refer to How to check if the OneDrive is permanently or often syncing.