Why is the Sharing Settings button red in Client - Collaborate and error "Invalid Authentication Error: Please confirm the OneDrive admin is authenticated" when trying to add users?
Legacy Collaborate has now been superseded by New Collaborate.
While users will still be able to select the Default Email Template and share links with clients, all other configuration settings have been disabled.
To upgrade to New Collaborate, refer to Upgrading to New Collaborate.
In the Client - Collaborate tab the Sharing Settings button is showing red, not green.
If I try to add user the client's sharing, I get and error "Invalid Authentication Error:Please confirm the OneDrive admin is authenticated".
In Automation - Apps - OneDrive, a user has been selected as the OneDrive Admin Account to be used (refer to Link your Practice's OneDrive Admin Account) but the selected user has not yet logged into FYI.
The user who has been linked as the OneDrive Admin Account must login to FYI.
Then check again that the Sharing Settings button in the Client - Collaborate tab for any client shows as green.
Start a free trial, navigate FYI, learn the essentials.
Access our library of video tutorials, training webinars and masterclasses.
Configure FYI, migrate your documents and onboard your team.
Setup and configure users, practice settings, manage your FYI plan and more.
Ready-to-go automations for a range of processes used in practices.
new collaborate, automation, merge fields, in tray, sync