With its move to the new oAuth, Xero has introduced restrictions on the synchronisation with FYI.
This means that, in certain scenarios, it may take more than 24 hours to sync data from Xero Practice Manager to FYI.
Our engineers are aware of this, and working urgently to develop a better solution.
Where possible, make changes in FYI, for example, make changes to Job States in FYI.
Do not push the manual Sync button multiple times. Each time this button is pushed it sends another request into the queue.
If this causes significant business delays with the sync, especially with Custom Fields, please contact the FYI Support Team at firstname.lastname@example.org.
Jobs and Custom Fields on Jobs
When running a manual Jobs sync, there could be a delay of 5 or 10 minutes for these to sync from Xero Practice Manager.