We have a signed document that was uploaded manually to NowInfinity but this is not being pushed into FYI.
This is a known issue.
FYI is not able to bring in documents that have been signed and manually uploaded to NowInfinity. You will therefore not see the manually uploaded signed documents flowing through from the NowInfinity process.
You can upload the signed document into FYI using the upload function from the FYI drawer when you have selected the original document. Refer to Uploading a New Version of a Document.