When trying to file a Word or Excel Spreadsheet document from Office, the following message displays in the FYI Drawer. "Unable to decrypt request, please re-authenticate".
We are aware of this issue and the engineering team is working on this to have it fixed as soon as possible.
As a workaround, follow these steps:
- Right-click in the FYI Drawer.
A pop-up menu displays.
- Click Refresh in the menu.
The document is filed in FYI.