When sending a document to a client via OneDrive (using Share), the following error is displayed:
"Error creating email. Microsoft rejected your authentication. Please log out and log back in again. If this error persists, please check your Status in My Settings".
The user that is currently set up to be your practice's OneDrive Admin Account has not been set up correctly. This could be because this user is an inactive user or the user is unlicensed for Microsoft 365. There is therefore no OneDrive for FYI to access.
- Decide on what user and email address you want to use for your practice's OneDrive Admin Account.
- Ensure that this user is licensed for Microsoft 365 with OneDrive. The minimum requirement is Microsoft Business Basics.
- Ensure that this user has been set up in FYI as a user in its own right and is active.
- Ensure that this user has logged into FYI to create the appropriate OneDrive folders.
For the steps on setting up your OneDrive collaboration, refer to Overview to Configuring Collaborate.