"Login.microsoftonline.com refused to connect" when previewing Word and Excel documents in the FYI Drawer using Chrome

Issue
When previewing Word and Excel documents in the FYI Drawer using Chrome the following error displays. Read, Export and Edit in FYI all work.

"Login.microsoftonline.com refused to connect"

Cause
Chrome is blocking all third-party cookies.

Solution
In Chrome, add app.fyidocs.com to Sites that can always use cookies so this is added as an exception to the third-party cookies that are blocked.

Refer to the Google help article https://support.google.com/chrome/answer/95647?hl=en-GB&co=GENIE.Platform%3DDesktop.

 

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