Issue
When running an Automation Process, we are getting the following error:
"Error calling foundry: Request failed with status code 500"
or
"Error calling foundry: Request failed with status code 502"
Cause
This may be caused by a temporary issue with Microsoft Graph API.
Solution
Re-run the FYI Automation as follows:
- Navigate to the Process History (refer to Automation History).
- Filter the Status column to “Error”.
- Select the process(es) that have failed.
- Click Run again.
- The automation will run again.
If you are still receiving the error please contact FYI support.